Does my doctor need to write anything special on the written prescription that I send in?
Yes. Canadian law requires that the following information be printed clearly on each prescription form: Patient's full name Patient's complete address (street, city, state, and zip code) Patient's phone number, with area code If a particular medicine works well for you, you also may want your doctor to order a 3-month supply, which is often the best value. Check the List of Medicines to be sure the quantity you need for 3 months is available.

My order has not arrived. How can I find out when it will come?
In general, delivery of new orders can take up to three weeks. Delivery of refills can take up to two weeks. If you have not received your prescription within that time, call the pharmacy with which you placed your order using the toll-free numbers below. Total Care Pharmacy 1-888-626-0696 or TTY 1-888-431-1135 Granville Pharmacy 1-888-730-3338

I received my order and the name of the medicine on the bottle isn't what I ordered. Why?
Prescription medicines sometimes have different names when packaged for sale in different countries. To be sure you received the correct medicine, you can: Look on the informational material that came with your prescription. It will usually reference both the Canadian and US name of the medicine. Call the pharmacy to verify that the medicine you received is correct.

I received my order and the medication looks different than what I've taken before. Why?
Prescription medicines sometimes have different appearances when packaged for sale in different countries. To be sure you received the correct medicine, you can: Look on the informational material that came with your prescription. It will usually reference both the Canadian and US name of the medicine. It will sometimes include a product description. Call the pharmacy to verify that the medicine you received is correct.

On my medicine summary page, there's only a price for my medicine for one pharmacy. Why isn't there a price for the other pharmacy?
Pharmacies do not always sell the same medicines. If a price doesn't appear for one of the pharmacies, it is because the medicine you want is not available from that pharmacy.

 
Are the medications purchased from participating pharmacies made in Canada, or other countries?
The medications listed on Minnesota's RxConnect website are either manufactured in the US, or manufactured in other countries but have an equivalent approved by the US Food and Drug Administration (FDA) for sale in the US, and are approved by Health Canada for sale in Canada.

Is it legal to buy prescription medicines from Canadian pharmacies?
Please see the Legal Information page on this website.

Will more Canadian pharmacies be added to Minnesota's RxConnect site?
Minnesota will periodically review the pharmacies already listed on the site, as well as other pharmacies interested in participating, and may add additional pharmacies if there is a benefit to  consumers. State officials would first evaluate any new Canadian pharmacies to make sure they meet certain standards and are able to meet additional demand.